Flow Riders Return Policy
Flow Riders Return Policy
At Flow Riders, we're committed to providing you with high-quality, sustainable period underwear. We stand behind the quality of our products and want to ensure your complete satisfaction. Please read our return policy carefully:
No Returns for Hygiene Reasons: Due to the intimate nature of our products, we cannot accept returns or exchanges for underwear that has been worn, washed, or removed from its original packaging, unless the item is faulty.
Faulty Products: If you receive a faulty product, please contact us immediately. We take quality control very seriously and want to address any issues promptly.
How to Report a Faulty Product: 1. Email us at returns@flowriders.co.nz 2. Include clear photos of the fault in your email 3. Provide a brief description of the issue 4. Include your order number and the date of purchase
Our Response: We will review your claim within 2-3 business days. If we determine that the product is indeed faulty, we may request that you return the item for further inspection. In such cases, we will provide you with return shipping instructions.
Refunds and Replacements: For confirmed faulty products, we offer either a full refund or a replacement, based on your preference and product availability. Refunds will be processed to your original payment method within 5-7 business days after we receive the returned item.
Return Shipping for Faulty Products: Flow Riders will cover the cost of return shipping for faulty products. We will provide you with a prepaid return label or reimburse you for reasonable shipping costs.
Cancellations: If you wish to cancel an order, please contact us as soon as possible. We can only cancel orders that have not yet been shipped.
For any questions or concerns about our return policy, please don't hesitate to contact our customer service team at info@flowriders.co.nz. We're here to help ensure you have the best possible experience with Flow Riders.
Thank you for choosing Flow Riders - together, we're redefining comfort and sustainability in period care.